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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Need help to unlock my account. I sent in the forms twice.

Customer Question

need help to unlock my account. I sent in the forms twice. talked to your tec reps twice. Please help me
Submitted: 3 months ago.
Category: Email
Expert:  arsufi2002 replied 3 months ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
Expert:  arsufi2002 replied 3 months ago.

Can you share the account id please?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
Don't want remote assesse
Expert:  arsufi2002 replied 3 months ago.

Never mind that message

Expert:  arsufi2002 replied 3 months ago.

Do you have access to the other email

[email protected]

Customer: replied 3 months ago.
No
Expert:  arsufi2002 replied 3 months ago.

Is that your company mail?

Expert:  arsufi2002 replied 3 months ago.

I mean this [email protected]

Customer: replied 3 months ago.
Don't work for that company anymore
Expert:  arsufi2002 replied 3 months ago.

ok, but can you share complete email id

[email protected]

Customer: replied 3 months ago.
I don't work for them anymore. The address was***@******.***. The address is no good anymore
Expert:  arsufi2002 replied 3 months ago.

ok,

Do you have any other devices (phone/tablet) which uses auto login to your lost hotmail id

Customer: replied 3 months ago.
is my wife's e-mail. My phone(###) ###-####will take messages
Expert:  arsufi2002 replied 3 months ago.

Sorry, my question was, Is login to lost email id is still possible from any other devices like phones/tablets etc

Customer: replied 3 months ago.
no
Expert:  arsufi2002 replied 3 months ago.

I am sorry as there is no way rather contacting Email provider to set the issue.

I don't want to your time for this for that i shall opt out to other experts. Lets see if they have different idea..

Thank you

If you don't get any reply, you can go for refund

Customer: replied 3 months ago.
no.
Customer: replied 3 months ago.
Please refund my Money Now
Expert:  Bruce Wilner replied 3 months ago.

Your best bet is to go to https://account.microsoft.com which will allow you to sign into your suspended account and reset whatever options need be.

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