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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My iPhone 6s account is locked and won't let me receive or

Customer Question

My iPhone 6s account is locked and won't let me receive or send email. It does not accept my Apple ID password ***** my date of birth
Submitted: 1 month ago.
Category: Email
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

These are tricky or at least can be. First we need to do 2 things:

Log in from a computer with your email and password ***** have now. Can you pull it up on a computer?

Then from the computer, reset your Apple ID with this link if you can:

Can you tell me if you get that far? And what happens?

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