Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
These are tricky or at least can be. First we need to do 2 things:
Log in from a computer with your email and password ***** have now. Can you pull it up on a computer?
Then from the computer, reset your Apple ID with this link if you can:
Can you tell me if you get that far? And what happens?
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