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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35271
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I'm trying to recover my Window Live account. I need to

Customer Question

I'm trying to recover my Window Live account. I need to provide previous passwords (if I can't remember my current one how am I expected to remember previous ones - weird). My account is:***@******.*** - Barbara Gentner - Pendleton, Oregon 97404
Submitted: 3 months ago.
Category: Email
Expert:  sudipto_dutta replied 3 months ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Do you have any cell phone number which ends with 49 or another email address with cox.net ?

Customer: replied 3 months ago.
Expert:  sudipto_dutta replied 3 months ago.

Thanks, ***** ***** send a code on this number, will be able to check the text message and let me know the code ?

Customer: replied 3 months ago.
Expert:  sudipto_dutta replied 3 months ago.

Sorry, I asked you , if you have any cell phone number which ends with 49 not 94

Customer: replied 3 months ago.
My phone number ends in 94, I think I transposed the numbers. How else can we verify.
Expert:  sudipto_dutta replied 3 months ago.

Yes, I think that too. Do you have another email account with cox.net ?

Customer: replied 3 months ago.
No, just***@******.***
Expert:  sudipto_dutta replied 3 months ago.

I am extremely sorry, there is only two option available for recovering your account and that does not match with your information. I will open the question for the other experts.

Customer: replied 3 months ago.
I think I better just create a new account. Thanks for your help!
Expert:  Viet - Email Tech replied 3 months ago.

You're welcome. Yes, you can create a new email account at the outlook.com website.

- Do you help setting your new email account in Windows Live Mail program? And/or do you have any other computer question / issue I can help with today?

Please reply at the box below. Thank you for your patience,

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