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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6004
Experience:  I have 7+ years of experience in fixing emails issues.
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I changed my password for email account due to being hacked.

Customer Question

I changed my password ***** email account due to being hacked. Now all my mail goes directly to trash. Help.
Submitted: 3 months ago.
Category: Email
Expert:  Sandy replied 3 months ago.

Hello! My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Customer: replied 3 months ago.
ok.
Expert:  Sandy replied 3 months ago.

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Secure Remote support($18) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

Customer: replied 3 months ago.
I do not want to pay an additional 39$ for help. Have already paid 36$. ThAnks.
Expert:  Sandy replied 3 months ago.

I have sent you an offer for remote support only for $18.

Customer: replied 3 months ago.
Are you able to tell me what to do to fix the problem?
Expert:  Sandy replied 3 months ago.

Okay, no problem, I will help you in the question and answer session.

Customer: replied 3 months ago.
Thanks.
Expert:  Sandy replied 3 months ago.

Could you please answer the following:

What is your email service provider? gmail/yahoo/hotmail or other.

What program do you use to check your emails? Internet explorer, mozilla firefox, safari, outlook, outlook express, Windows Mail, Windows Live Mail or Thunderbird or other.

What operating system is installed on the computer? Windows 7/8/10 or other.

Customer: replied 3 months ago.
Att is provide. Uses yahoo.
outlook for email PC computer
ios system, Ipad Pro and iphone 6s Plus.do most of my work on pro and plus. changed password ***** pro. devices sync by icloud.
Expert:  Sandy replied 3 months ago.

Are you facing this issue all of these devices like PC, iPad or iPhone?

Customer: replied 3 months ago.
haven't checked pc b/c rarely use. but is true for both ipad and iphone devices.
Expert:  Sandy replied 3 months ago.

Please login into your Yahoo mail webmail account by clicking the link:

http://mail.yahoo.com/

Now, go to Settings-->>filter-->>

choose the filters and remove them. Click on the blue “Save” button to save the changes.

If this does not resolve the issue, please reply back to me.

And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), to credit me for my time, work and efforts, that would be greatly appreciated.

Expert:  Sandy replied 3 months ago.

Hi,

I'm following up with you to see how everything is going.

Do you still need help with this?

If you have any other query regarding this issue, please do not hesitate to let me know.

Else please take a second to rate my service by clicking the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you, ***** *****