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Hi there Debra and welcome
What you will need to do is reset the password ***** you can use the new password ***** sign in.
To do this, click on my link below
Follow the onscreen steps and perform a reset of the password. Once done you can then use this new password ***** sign into your account.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.