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Hi,My name is ***** ***** I will be helping you.
Do you have a computer we can remote onto and go through the account recovery process?
Hi there Brenda. My name is*****'m sorry that you've had to wait. I'll try to help you.
Please click the link below:
On the page that opens up, click "I Agree."
Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the left corner.)
I'll then be connected.