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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Whenever I try to send an email a message box comes up

Customer Question

Whenever I try to send an email a message box comes up stating, "Cannot connect to***@******.***" and requests a password. Don't know any correct password ***** there is no way to change it. Help please.
Submitted: 3 months ago.
Category: Email
Expert:  Viet - Email Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Is your comcast email password ***** at the comcast.net website?

Are you currently able to receive emails fine?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 3 months ago.
Most of the time I receive emails fine.
I have a MacBook Pro
Yes, we can do a remote support session.
Expert:  Viet - Email Tech replied 3 months ago.

Please click on the website below to connect remotely with me, then I can help you directly:

http://download.teamviewer.com/download/TeamViewerQS.dmg

, then open the download file TeamViewerQS.dmg

, then tell me the ID and Password ***** the TeamViewer window

; do not close the TeamViewer window.

Please reply at the box below; we guarantee our service. Thank you,

Expert:  Viet - Email Tech replied 3 months ago.

Please stay with me on this web page. Did you do the above steps on your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,