Hello Thomas, and thank you for using this service.
Sorry to hear you are having trouble. I will assist you now.
Is this shortcut on a computer running Windows or a mac? Please tell me more details about the problem.
This type of problem could be best be solved by the remote you requested. However, there was a payment failure. You should be able to resolve this with the website and billing. Once resolved, I will send you instructions for remote connection. Thank You.