Good morning Rennie. My name is*****'m sorry that you're having this problem. I will do my best to help. Have you tried logging into your email on your computer just to test to see if it working correctly there? If not, please do so and let me know the results. Thank you!
Ok. Great. Please give me just a moment to research and see if there are any account setting adjustments that need to be made to allow your email to work properly on your iphone.
Was your old phone also an iphone? Are you using the built-in Mail app on the iphone to access your pophm.sympatico mail, or are you using a different app? If you use the Safari web browser and try to access your pophm.sympatico mail can you sign in on the iphone from there?
How are trying to get to your mail on your iphone? Are you using the iphone MAIL app? Please try this:
Scroll down to Mail, contacts and Calendars, and tap.
Do you see your Bell symaptico account listed there?
Are you able to delete the stored password ***** type in the new password? If not, we may need to delete the account and re-add it. Please advise.
I'm really sorry to ask you to do this, but can you test one more time on the computer to be sure that you have not accidentally locked the account by trying too many times on the iphone? Once we are sure that the account is not locked and you can access it on the computer, I will walk you through deleting and re-adding the account on your iPhone. It sounds like you have done everything correctly, but perhaps we just need to start with a clean slate and remove the account from the iphone and re-add it.
That's fine. I understand. Take care.
Hi there and welcome
On your computer, exactly how are you accessing the account? Via a web page or via an email program such as outlook 2016?
Please let me know