How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I dont know my password, i never reset my email, on the web

Customer Question

i dont know my password
JA: When did you last reset your username and password?
Customer: i never reset my email
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on the web browser
JA: What troubleshooting have you tried?
Customer: ya i did
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.


I'm sorry about the issue. Are you looking for your email password ***** something else?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

Please stay with me on this web page. Can you please confirm your gmail email address?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,