I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you please confirm your sbcglobal.net email address and the last name on your email account?Please reply at the box below. Thank you,
Thank you. For account verification, what was the name of your favorite childhood pet? and what was the last name of your childhood best friend?
Please reply at the box below. Thank you,
I'm sorry. Please give me a minute to check on your account. Please stay with me on this web page. I'm checking. Thank you,
Do you remember if you had used any other name or nick name for your childhood best friend (and/or for your favorite childhood pet)?
And/or let me know all your other favorite names / nicknames. Thank you,
How about the full name?
Are you having email issue on a computer or phone or both?
How about the full name of your childhood best friend?
Do you remember the exact email password ***** was last working? (It is case-sensitive). If yes, please let me know that password. Thank you,
Do you currently have internet service with AT&T?
I'm sorry; I believe only AT&T can reset your password, but let me open the issue to other experts. Please do not wait; you will get a response at this web page when another expert contact you. Thank you,
I'm sorry. Since AT&T owns sbcglobal.net email accounts, not Yahoo. I guess you called AT&T, but they did not want to help you? Thank you,
My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your next active expert..
Please let me know when you are back
Does it still shows your account is locked?
Do you get any error message during this time?
Are you browsing via computer?
If yes, Please download and run below tool on your computer. It helps to connect your machine and work with you in real time
If you have any trouble running above tool
Do as follows..
1: Click below link
Click here here
2: Enter your email id and password ***** webpage and click signin
See if you can login
3: If not click here and see if you can reset the password
Please reply status
(I shall join you after 20mins, please update status)
Can you do above suggestion and update status...
Once you go through the password ***** process, you can have a chat with At&T agent.
Please update status
I am sorry, right now i am away from computer and can't use remote desktop..
Would you please do as suggested below. Let me know the status
See if you can login
3. If you get message saying your account is locked, click here to reset password
4. Enter the details it prompts and see if you can reset password..
If you still can't reset password ***** gets error saying your security answer is wrong, click on chat window which is on right bottom of screen. Have chat with sbcglobal agent, provide correct details when agent asks about account details. Once agent confirms you are the genuine person of this account, he will help you to reset password...
Please do upto this and reply status..
(I am sorry, i will be away from computer for next 21hrs but can get you via mobile. Please feel free to ask if you have any query regarding this)
Very Glad to know your issue got solved :)
Did you use the at&t chat session which is explained over above post to solve issue.
Also let me know if you would like to rate my service their by closing this call and get paid for assisting you..
If you are, please click above stars and click submit button...
If you think i haven't helped you any way and want to refund the question, please let me know
Thanks for contacting Just Answer.
Have a great day
Thanks for your reply,
Would you please rate my service so that we can close this call
You may click above Stars and click Submit
(If you wish to cancel question instead, please let me know)