Hi Ken, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me what exactly is the error message that you are getting?
Please let me know by replying to me here so that I can help you further.
OK, I'll be back on that PC tomorrow.
Ok, thanks. Please take your time.
It's doing it intermittently...
Thank you for writing back. Can you please tell me the exact error message that you are getting when sending fails?
Yes, I attached it before and it's just disappeared...I'll try again!
Thank you for that information. Can I remotely access your computer so that I can directly check and fix the issues while you watch?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
No thanks - It's more than my monthly subscription. I tried this yesterday and ended up not far from where I started.
Thank you for writing back and I respect your decision regarding remote access. I can continue to help you through this chat method. Please follow these steps:
I hope that helped.Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!
If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.