Welcome, I am Cory.
I am sorry you are having this issue.
Who is your email provider?
I have sent the request for remote support please accept it to continue.
We are not Microsoft, we are Justanswer a paid global support service. We do help customers with Microsoft computer issues.
I am sorry you do not want to continue. I will process a refund to your credit card.
I hope you have a good holiday weekend!