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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cant login to it because its a really old account, the

Customer Question

I cant login to it because its a really old account
JA: Have you tried having password ***** directions emailed to you?
Customer: the password ***** system is difficult
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: well thats the thing we havent used it in over atleast 10 years
JA: What troubleshooting have you tried?
Customer: i tried to reset it but it wont work but its wierd i put the password ***** thought it was and it takes me to some site called bluetie.com
JA: Anything else you want the email expert to know before I connect you?
Customer: not that i know of
Submitted: 3 months ago.
Category: Email
Expert:  ChrisC replied 3 months ago.

Hi, my name is ***** ***** welcome to JustAnswer!

I'll be honest and tell you that if the account is that old, and you haven't logged into it in a long while, it may be impossible to get back into the account.

Can you tell me when the last time was you accessed the account? Also, what service is the account through (Yahoo, Gmail, Hotmail, etc)?

Customer: replied 3 months ago.
myway.com
Expert:  ChrisC replied 3 months ago.

Okay, and when was the last time you signed into the account?