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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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My aol desktop short cut will no longer open aol. I had to

Customer Question

my aol desktop short cut will no longer open aol. I had to go to Microsoft Edge on Windows 10 and learn to use aol there.
JA: How long have you had this issue with your A.O.L. account?
Customer: 10 days to 14 days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I access email through aol.half the time and the other half on my Ipad
JA: What troubleshooting have you tried?
Customer: nothing, I just went to Microsoft edge. I recently had my computer worked on and windows 10 installed but it worked fine for more than a month afterwards.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Email
Expert:  Martin replied 6 months ago.

Hello, welcome.

What happens when you click on the shortcut now?

Expert:  Martin replied 6 months ago.

Hello?

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