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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Happy with MAC anymore. What was easy is ridiculously hard.

Customer Question

I am NOT happy with MAC anymore. What was easy is ridiculously hard. Present question: how do I delete photos? and how do I delete documents?
Submitted: 3 months ago.
Category: Email
Expert:  Viet - Email Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when deleting a document or a photo?

Were you able to delete previously? If yes, how did you delete previously?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 3 months ago.
I used to be able to highlight and delete photos or documents. not any more
Expert:  Viet - Email Tech replied 3 months ago.

So previously, first, you highlighted photos or documents, then what was the next step you did in order to delete?

Is this a new Mac computer? Or was deleting fine previously on this Mac computer?

Please reply at the box below. Thank you,

Customer: replied 3 months ago.
this computer is not newI'm sorry to have bothered you.... I can't stay on line at this time
Expert:  Viet - Email Tech replied 3 months ago.

I'm sorry. Can we continue later or tomorrow or any time you are available?

Can you please tell me this: Previously when it was working fine, first, you highlighted photos or documents, then what was the next step you did in order to delete?

I can also connect remotely to your computer and fix this issue directly and quickly for you.

Please reply at the box below; we guarantee our service. Thank you,