What is your Yahoo email address?
What is the password ***** should work?
I could not get a combination to work with that password.
What is your last name on file with AT&T?
What was the response from AT&T?
Hello,It's strange that ATT weren't able to help you since it's binded with Yahoo and they do have control over att.net accounts.Providing you've already tried to reset the account via the automatic prompts I can offer to help you via a remote session so we can obtain the actual password ***** having to reset it.I'll send you a remote request, let me know when you're ready to proceed.Martin
Click on view offer and then accept so we can begin
Doesn't look like it went through if you did, it appears as pending on my end. If it had gone through the previous expert would have given you the details for the remote session. Try accepting it again
I think you need to contact billing about this, I can send you the details for remote so we save time whilst you talk to them
This is for remote:From your computer click the following link:
https://ngmt.screenconnect.com/?Session=dd1de998-0177-4993-8ca4-e25727f1c4bbThen click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientLet me know once you've done that or if you need additional steps.Martin
Here's billing's phone number: 1(###) ###-####/p>
Oh okay, that's a shame - hope you get your problem sorted out