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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can not access my email w Yahoo. I use my password

Customer Question

I can not access my email w Yahoo. I use my password ***** and suddenly it doesn't match. I also know my security questions, but they don't match either. is there a contact number to fix this? how do you go about contacting someone?
Submitted: 3 months ago.
Category: Email
Expert:  Josh replied 3 months ago.

Hi Brigid,

What is your Yahoo email address?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
I can see my email on my phone - which is how i just received this temporary password ***** I need to access my email on my laptop
Expert:  Josh replied 3 months ago.

What is the password ***** should work?

Customer: replied 3 months ago.
The password ***** should work is otisdog53. Could be a capital o?
Expert:  Josh replied 3 months ago.

I could not get a combination to work with that password.

What is your last name on file with AT&T?

Customer: replied 3 months ago.
Pursley. I have already don't this thru AT&T. I have answered this questions. They are automatic prompts you get when you say you need to reset your password. I can do that myself. I have already done the security questions. I have the correct answers but they say they don't match. You don't need to do what I have already done.
Customer: replied 3 months ago.
This is just as bad as the "CHAT" I tried with AT&T!!!!
Expert:  Josh replied 3 months ago.

What was the response from AT&T?

Customer: replied 3 months ago.
AT&T does not support yahoo. It is outside of their scope is what they said. I would think you would know this. I can't believe you are goi f to charge me for this non help
Expert:  Martin replied 3 months ago.

Hello,

It's strange that ATT weren't able to help you since it's binded with Yahoo and they do have control over att.net accounts.

Providing you've already tried to reset the account via the automatic prompts I can offer to help you via a remote session so we can obtain the actual password ***** having to reset it.

I'll send you a remote request, let me know when you're ready to proceed.

Martin

Customer: replied 3 months ago.
I'm ready. What does this entail?
Expert:  Martin replied 3 months ago.

Click on view offer and then accept so we can begin

Customer: replied 3 months ago.
Where is view offer? I have already give. My credit card number twice.
Customer: replied 3 months ago.
i already accepted this offer once today
Customer: replied 3 months ago.
I excepted this earlier.
Expert:  Martin replied 3 months ago.

Doesn't look like it went through if you did, it appears as pending on my end. If it had gone through the previous expert would have given you the details for the remote session. Try accepting it again

Expert:  Martin replied 3 months ago.

I think you need to contact billing about this, I can send you the details for remote so we save time whilst you talk to them

Customer: replied 3 months ago.
I have accepted the offer agin. I have a password ***** my credit card information is correct. Once info to that screen there is not anything else to do?!? I have done this three times now. Obviously there is one more button I'm supposed to hit but what is it?
Expert:  Martin replied 3 months ago.

This is for remote:
From your computer
click the following link:

https://ngmt.screenconnect.com/?Session=dd1de998-0177-4993-8ca4-e25727f1c4bb

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

Customer: replied 3 months ago.
Can I get back tonthto tomorrow? I have been at this since one o'clock this afternoon.
Expert:  Martin replied 3 months ago.

Of course

Customer: replied 3 months ago.
How do I get In touch e billing?
Expert:  Martin replied 3 months ago.

Here's billing's phone number: 1(###) ###-####/p>

Customer: replied 3 months ago.
No thanks. After aoraking e your billing dot I decided that this company was not to be trusted.
Expert:  Martin replied 3 months ago.

Oh okay, that's a shame - hope you get your problem sorted out