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Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 2336
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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THANKS......... mY E-MAIL SERVER DOES NOT RECOGNIZE MY PASS

Customer Question

tHANKS......... mY E-MAIL SERVER DOES NOT RECOGNIZE MY PASS WORD
JA: When did you last reset your username and password?
Customer: today, after getting a message to "enter Network Password"
JA: What troubleshooting have you tried?
Customer: In MS Outlook, going to TOOLs and changing the PW
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: How much?
Submitted: 3 months ago.
Category: Email
Expert:  Martin replied 3 months ago.

Hello, how are you?

What's your email address?

Customer: replied 3 months ago.
Expert:  Martin replied 3 months ago.

Thanks Keith, is that your own company or is it a company you work for?

Customer: replied 3 months ago.
I have already paid you $43 through pay pal
Customer: replied 3 months ago.
Martin.............are you still on line?
Expert:  Martin replied 3 months ago.

The quote I sent you is to have your problem fixed remotely - if you're tech savvy we can do it through here via chat.

I need your domain's mail server info which would be the incoming / outgoing mail servers and their ports and whether you go through a hosting company like GoDaddy or are re-routing the data via Outlook or Gmail

Expert:  Martin replied 3 months ago.

The amount is of course refundable for up to 30 days if you're not happy with the end result.

Do you know the mail server info or would you like to proceed via a secure remote session where I can get it up and running for you from your end?

Customer: replied 3 months ago.
All I know is The server address: mail.castle-light.com
Expert:  Martin replied 3 months ago.

I tried pinging it, the mail server doesn't seem to be responding so it's a problem on the hosting side not on your end.

Does that make sense?

Customer: replied 3 months ago.
it reports that the e-mail rejected my log in..............keeps asking for the pass word?
Expert:  Martin replied 3 months ago.

At the start I asked you if it was your own company or a company you work for - can you clarify that for me?

Customer: replied 3 months ago.
my company
Expert:  Martin replied 3 months ago.

Thanks.

Who's your host?

Customer: replied 3 months ago.
don't know! I have a web service that set up the e-mail address,
and have complained about this situation.
Customer: replied 3 months ago.
my domain name is www.castle-light.com
Expert:  Martin replied 3 months ago.

Let me try help you remotely, if we get nowhere we can issue a refund - without solid information it will be difficult to get far in a timely fashion

Customer: replied 3 months ago.
i have called and e-mailed my web contact............... no reply yet.
should i wait and see if he can look at thisfirst?
Customer: replied 3 months ago.
My web subscription may have expired!
Expert:  Martin replied 3 months ago.

Who do you pay for your domain name and hosting?

Expert:  Martin replied 3 months ago.

Does "aplus" ring any bells?

Expert:  Martin replied 3 months ago.

I looked up your domain and it's pointing to an aplusnet server - they are most probably hosting your website and mail server.

Their toll free number is(###) ###-####br />
Let me know if you're able to contact them

Expert:  Martin replied 3 months ago.

If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.

And if you could take a moment to click on one of the green stars at the top to rate me for my time, it would be greatly appreciated!

Remember you can continue replying to me until you've got all the information you need.

Regards,
Martin

Customer: replied 3 months ago.
Hi martin;
Thanks for the A Plus contact................
I am working with them to resolve my problem.
I think the web guy let my subscription expire!
I'll get back to you soon.
keith
Expert:  Martin replied 3 months ago.

Thanks for the update Keith.
Let me know of the outcome!