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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I loged into my gmail account, [email protected], and an

Customer Question

I loged into my gmail account,***@******.***, and an update page appreared on my screen. I quickly glanced through it, clicked on Agree and received an error message see below. When I went to my mail, all of my stored messages had been deleted. They were deleted on my phone as well. How can get those deleted messages restored? Thank you
Error 520 Ray ID: 2db142ec30b602b6 • 2016-08-31 14:44:35 UTC
Web server is returning an unknown error
Submitted: 1 month ago.
Category: Email
Expert:  Cory replied 1 month ago.

Welcome, Daniel. I am Cory.

I am sorry this has happened to you.

What did the page look like?

Customer: replied 1 month ago.
The page contained all my saved emails. I wasn't able to take a screen shot of the page before they were deleted. I'd just like my deleted emails returned to my mailbox.
Expert:  Cory replied 1 month ago.

Can I look at this remotely for you?

Customer: replied 1 month ago.
go ahead.
Customer: replied 1 month ago.
I just saw that you want an additional amount of money to do that. I am not authorizing that transaction. I can't see why I am paying to have something fixed that was not my error in the first place.
Expert:  Cory replied 1 month ago.

You may have clicked on a link in a website or email that caused this.

We are not Gmail, we are a 3rd party paid computer support site.

Gmail does not have live support, as this is why you are here.

Expert:  Cory replied 1 month ago.


Would you like to continue with this?

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