Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know the problem a bit more in details is it the email you are unable to login to or its on your purchase account you are unable to login to?
you have posted you question to a question answer paid service.