Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today.As you are not able to sign into her email account, it means something is wrong, like the mail account can be hacked, did you try to reset the password ***** her account from the Windows Live sign in page ?
Can you tell me her email account ?
The email account is separate from yours, it is configured with your email account on the email program, it is not your sub account because there is nothing like sub email account. As you cannot provide me her email address, I can tell you the steps to reset the password ***** her email account, which you can try later.
Why are you not satisfied, if you cannot give me the email address then, how can I help you ?
You do not want to give the email address, you do not want to follow the steps to reset the password ***** her email address then, how will I help you to solve the problem and I just wanted to know the email address and giving her email address does not mean that, I can access her email address.