Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Can you tell me your mac version and what browser you are using to open your outlook mail?
Also, what do you mean final conversation between hotmail and outlook?
When you log into your email. Do you use the web browser itself or an application?
What do you type in hotmail.com, outlook.com etc?
We need to try another browser as a test. This will narrow down an acct/profile issue or browser type settings we can fix.
Can you download firefox for mac?
Thank you. Just to clarify, was it a fresh download of firefox or did you already have it?
No. At the top right of firefox, click help, troubleshooting information, then click refresh firefox.
It will take about 2 minutes. Once complete, try to open up outlook one more time to verify if your inbox loaded.
It means firefox itself. But, you can always reboot after it is finished then try firefox again.
That is fine. Just reopen firefox when done. Mac doesnt require reboots after downloads like windows.
That is fine. Please update this ticket when you get back. Sometimes we leave these open for days due to working around your
We have other options. Just let me know when you have more time.
I understand. Good luck.
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Microsoft does offer free support. But the turnaround on your replies is going to be several h ours, or days. If you decide you want to continue here, let us know.