How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

Forgot my password

Customer Question

Forgot my password
Submitted: 3 months ago.
Category: Email
Expert:  Viet - Email Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Is it email password *****?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 3 months ago.
I created it on gmail.com. I am running VISTA
Expert:  Viet - Email Tech replied 3 months ago.

So you've forgotten your gmail email account password. Can you please confirm your email address?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 3 months ago.
Expert:  Viet - Email Tech replied 3 months ago.

Thank you. Do you have a phone number ending with the two digits 24? If yes, what's the full phone number? And is that phone number able to receive text messages?

Please reply at the box below. Thank you,

Customer: replied 3 months ago.
the numbeer ends in 24 and No it doesn't text message
Expert:  Viet - Email Tech replied 3 months ago.

When did you create this gmail account (approximately month / year)?

Customer: replied 3 months ago.
I think march 2013
Expert:  Quiksilver07070 replied 3 months ago.

Looks like the last expert opted out.

.

My name is ***** ***** will pick up where the last Tech left off.......sound good?

Customer: replied 3 months ago.
OK
Expert:  Quiksilver07070 replied 3 months ago.

What is the last password ***** remember?

Expert:  Quiksilver07070 replied 3 months ago.

Did your computer ever sign you in automatically to Gmail, when you clicked on it?

If so, the password ***** ***** on your computer, and you just need to find it.

.

But, if you are trying to login from a different computer, then you have to REMEMBER and type in the password *****

Related Email Questions