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Cory
Cory, Support Technician
Category: Email
Satisfied Customers: 3280
Experience:  5+ years of email experience
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My battery is not charging

Customer Question

my battery is not charging
Submitted: 3 months ago.
Category: Email
Expert:  Cory replied 3 months ago.

Welcome, DeeAnn. I am Cory.

I am sorry you are having trouble with the laptop battery.

How long has it not been charging?

Expert:  Cory replied 3 months ago.

DeeAnn,

1.Please unplug the laptop

2.Remove the battery

3.Press and hold the power button for 10 seconds.

4.Plug the laptop back in

5.Insert the battery

Please check to see if it is charging.

Let me know if we need to troubleshoot further on this.

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