Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me if you are accessing your Hotmail account on a computer or another device? Also, are you using a web browser or an e-mail program, such as Microsoft Outlook?I am awaiting your reply.Thanks,IT Miro
OK. Do you go to www.hotmail.com or you use a desktop e-mail program?
To confirm, is that the one that comes with Windows 10 called Mail? If you are not sure, start it and check by looking in the upper left corner. Let me know if it says "Mail" there?
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro