there normal return policy is 30 days. this seems a bit longer than that.
Usually companies would rather resolve it themselves than get a bad rating as a seller with amazon when they get complaints. But some companies know they have a lousy product and just want to sell as many as they can before people stop buying them.
You can call Amazon customer service at 1-***-***-****
and if that does not get results you can actually email the ceo of amazon at
details are on this web page