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flopcat98
flopcat98, Consultant
Category: Email
Satisfied Customers: 8750
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
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We purchased a Gotham Steel 9.5 Non Stick Frying Pan Feb1,

Customer Question

We purchased a Gotham Steel 9.5 Non Stick Frying Pan Feb1, 2016. It is now sticking and hard to clean. I contacted
Gotham, and they said because we got it through Amazon contact you. It is certainly not doing what it is supposed to do. We paid 29.95 and wonder what recourse we have. John **********. E-mail***@******.***... Phone no.(###) ###-####Help Please
Submitted: 3 months ago.
Category: Email
Expert:  flopcat98 replied 3 months ago.

there normal return policy is 30 days. this seems a bit longer than that.

Usually companies would rather resolve it themselves than get a bad rating as a seller with amazon when they get complaints. But some companies know they have a lousy product and just want to sell as many as they can before people stop buying them.

You can call Amazon customer service at 1-***-***-****

and if that does not get results you can actually email the ceo of amazon at

***@******.***

details are on this web page

https://blog.teleperformance.com/customer-experience/got-a-complaint-email-the-ceo/