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flopcat98
flopcat98, Consultant
Category: Email
Satisfied Customers: 8751
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
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Using Microsoft outlook office 2010 system is wndows 10. I

Customer Question

using Microsoft outlook office 2010 system is wndows 10. I receive eails on iPhone but not in outlook on laptop
Submitted: 3 months ago.
Category: Email
Expert:  Jason Fenoglio replied 3 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 3 months ago.

Do you receive any error messages when Outlook tries to download your e-mail?

Customer: replied 3 months ago.
No
Expert:  Jason Fenoglio replied 3 months ago.

What is your e-mail address that you are using with Outlook and your iPhone?

Customer: replied 3 months ago.
Expert:  Jason Fenoglio replied 3 months ago.

Has this just become an issue recently? Have you been able to get e-mail on Outlook before?

Customer: replied 3 months ago.
I can get emails. But some show on iPhone but not on laptop. Mostly from a group that I am a board member of
Expert:  Jason Fenoglio replied 3 months ago.

Let's test your e-mail account in Outlook. Go to File > Account Settings.
Click on the Comcast account and then click Change...
Click on the button "Test Account Settings.." and let me know what the results are.

Customer: replied 3 months ago.
Don't see properties
Expert:  Jason Fenoglio replied 3 months ago.

I think it's "Change.." in Outlook 2010.

Customer: replied 3 months ago.
It says all test completed successfully
Expert:  Jason Fenoglio replied 3 months ago.

Ok. Your iPhone might be removing the e-mail from the server before Outlook can download it. Let's check to see if you iPhone is doing this.

Go to Settings > Mail.

Select your POP account.

Select Advanced for your POP account settings.

Under Incoming Settings at Delete from server, the options are:

Never
Seven days
When removed from Inbox

You'll want to choose Never so Outlook can pick up the e-mail also.

Customer: replied 3 months ago.
Done that it is set for never
Expert:  Jason Fenoglio replied 3 months ago.

Do you have another account on your iPhone that is not configured for Outlook?

Customer: replied 3 months ago.
Expert:  Jason Fenoglio replied 3 months ago.

Is the board distribution list sending to that other account? We could set up the other account in Outlook so you get all e-mails in both places.

Customer: replied 3 months ago.
No the other account is my wife's they only send to Comcast account
Expert:  Jason Fenoglio replied 3 months ago.

Is there a rule in your Outlook that sorts the board e-mails into a different folder? Maybe the board e-mails are directly being sorted to your Junk E-mail folder. Have you checked there yet?

Customer: replied 3 months ago.
Did that when last emails came on my phone. They are not going to junk mail
Expert:  Jason Fenoglio replied 3 months ago.

Do the board e-mails show in the Comcast Webmail? Sign on to your webmail and see it they are still there.

https://smartzone.comcast.net/

Expert:  Jason Fenoglio replied 3 months ago.

I'd also like to see if the "Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder" box is checked.

Customer: replied 3 months ago.
In outlook where
Customer: replied 3 months ago.
They are not in Comcast mail box either
Expert:  Jason Fenoglio replied 3 months ago.

There is a Junk menu on the top ribbon under Ignore and Clean Up, click on that and there should be a Junk E-mail Options selection.

Customer: replied 3 months ago.
Only thing checked is low:
Expert:  Jason Fenoglio replied 3 months ago.

Ok. So the Comcast webmail has all of your e-mail except from the board e-mails you receive on your iPhone. Could you forward one of the board e-mails to my address,***@******.***? You can delete the contents of the e-mail so nothing confidential gets sent. I just want to see the header.

Customer: replied 3 months ago.
Did it
Expert:  Jason Fenoglio replied 3 months ago.

The e-mail address looks good. I'm going to reply to it and I'd like to see if it shows up in your webmail. Let me know when you have you webmail open.

Customer: replied 3 months ago.
Ok
Expert:  Jason Fenoglio replied 3 months ago.

Sent it.

Customer: replied 3 months ago.
Got it
Expert:  Jason Fenoglio replied 3 months ago.

Did this one go to all 3? Outlook, iPhone and Webmail?

Customer: replied 3 months ago.
it did
Customer: replied 3 months ago.
Let's just forget it I will try something else
Expert:  Jason Fenoglio replied 3 months ago.

Ok. It should work since I see no issues with the e-mail. Sorry we couldn't get it resolved. I'll have customer service close the case.

Customer: replied 3 months ago.
It does not work
Expert:  flopcat98 replied 3 months ago.

if it is just a few particular email addresses this happens to you might check the blocked sender list

Click Home > Junk > Junk Email Options.

while on the account in outlook.

make sure they are not on the block or junk list and add them to the always safe list

A lot also depends on how the account is set up in outlook or the phones. If it is set to imap than anything you do on it will affect all the devices. so if for instance you read and delete or file the message on the iphone it will be filed or deleted on the computer outlook as well.

If it is set to pop on one of them and not set to keep a copy on the server than once that device strips the email off by reading it you wont get it on any other device.

I can speak to you about it if you want on the phone, but the site requires an additional fee

Customer: replied 3 months ago.
They are not in blocked or junk list they are all in safe list. It still is not coming through on computer. I don't believe your company helped so I should not be charged
Customer: replied 3 months ago.
Very upset you took my money and did not fix my problem