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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My email address is. On Saturday several friends received

Customer Question

Hi,
My name Doug Lytton and my email address is***@******.***.
On Saturday several friends received emails from me with photograph attached:
1. I didn't send the emails
2. No pictures were attached (blank screen)
This concerns my as I'm wondering whether my gmail account has been hacked. In each of the cases, the recipients replied to the bogus emails stating that no pictures were attached.
Do you have any advice?
Thank you.
Doug
Submitted: 4 months ago.
Category: Email
Expert:  John replied 4 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 4 months ago.

It seems like your email account has been hacked.

Do you still have access to your gmail account?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 4 months ago.
John,
I have an iPhone 6 Plus, not a PC.
Customer: replied 4 months ago.
Not sure about your connecting to my iPhone?
Expert:  John replied 4 months ago.

no need to connect to your phone its just an option and in your case its not required so you can ignore it or close it if it shows as a pop up.

Do you still have access to your gmail account?

Customer: replied 4 months ago.
I'm on the iPhone right now.
Expert:  John replied 4 months ago.

OK first thing you want to do is change the password ***** your gmail then check the security settings.i will guide you step by step

Expert:  John replied 4 months ago.

I believe you are accessing your gmail using inbuilt email app in iphone am i correct

Customer: replied 4 months ago.
Okay? What are the steps?
Expert:  John replied 4 months ago.

First open your gmail using this link : - www.gmail.com

Once you are in email page let me know

Customer: replied 4 months ago.
I don't know? The guy at the AT&T store set this up
Expert:  John replied 4 months ago.

OK First open your gmail using this link : - www.gmail.com

Once you are in email page let me know

Expert:  John replied 4 months ago.

were you able to login to your gmail account using the link i gave ?

Expert:  John replied 4 months ago.

Please let me know.

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