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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot access my email on my lap top but I can on my

Customer Question

I cannot access my email on my lap top but I can on my tablet and phone
JA: Just to clarify, what's the exact make and model of your tablet computer?
Customer: it is a Lenovo not sure where to find model
JA: What troubleshooting have you tried?
Customer: not much of anything
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I don't think so
Submitted: 10 months ago.
Category: Email
Expert:  John replied 10 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 10 months ago.

Please provide the following details.

Which email service is having the problem let me know the part after @ in your email id for example @ yahoo.com?

How do you open this email on the laptop is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Edge, Mozilla Firefox, Google Chrome, Safari

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 10 months ago.

Please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 10 months ago.

Checking to see whether you still need help.

Please let me know.

Sincerely,

John

Note:-To reply back to me use the reply box below.

Expert:  Josh replied 10 months ago.

Hi,

Do you still need help?