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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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When I click send /receive a box appears stating it has

Customer Question

Hi. When I click send /receive a box appears stating it has rejected my log in and password. I have contacted bigpond and they say it is ok now, but it isn't. can you help me please, Cheers Bev
JA: Have you tried having password ***** directions emailed to you?
Customer: No
JA: What troubleshooting have you tried?
Customer: every thing known to man. Via the tools and email acc. Telstra and bigpond.
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: just be gentle with me I'm not to clues up on computers.
Submitted: 2 months ago.
Category: Email
Expert:  Kamil Anwar replied 2 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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