Hi Charles. My name is***** did some checking on your account and this is the
"Your account does not have answers to security challenge questions on file. It is therefore not possible to reset you password ***** Please call 1-***-***-****"
Given that the information necessary to reset the account online is not available, please call the toll free number
above tomorrow after 8:30AM
Please take a moment to rate the service as this is how we are credited with assisting you.
It would be much appreciated.
Secure remote assistance is something that will not be able to resolve your situation this evening.
To reset your password ***** regain access to your account please call 1-***-***-****
tomorrow after 8:30 AM
Please take a moment to rate the service using the stars at the top of the page, then submit
as this is how we are credited with assisting you.