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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I opened my gmail account, and tried opening my travel

Customer Question

i opened my gmail account, and tried opening my travel subfolder. It opened, showed the items briefly, but then everything disappeared. The same thing happened when I opened my receipts and personal folders.
how do I find these lost files?
Submitted: 6 months ago.
Category: Email
Expert:  Kevin T replied 6 months ago.

Hi,
My name is ***** ***** I will be helping you.

Expert:  Kevin T replied 6 months ago.

Do you have a laptop or pc we can use to run a restore?

Customer: replied 6 months ago.
Laptop
Expert:  Kevin T replied 6 months ago.

Are you OK to do a remote session?

Customer: replied 6 months ago.
Not sure
Customer: replied 6 months ago.
I'm reluctant to allow access

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