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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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Nothing with my computer, but on my phone, I accidentally

Customer Question

Nothing with my computer, but on my phone, I accidentally deleted all my saved emails that were in individual folders, not just in the trash folder. I now have zero emails. Is there a way to recover them. It is a gmail account.
JA: How long have you had this issue with your Gmail account?
Customer: I just deleted them an hour ago. It's not an issue with the gmail account, it is a human error issue.
JA: What troubleshooting have you tried?
Customer: Just on-line help but they just show how to recover items deleted that went to the trash folder.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 10 months ago.
Category: Email
Expert:  Kris Rodgers replied 10 months ago.

Hi,
My name is ***** ***** I will be helping you.

Expert:  Kris Rodgers replied 10 months ago.

Do you have access to a laptop or PC so we can log into the GMAIL Recovery tool in gmail?

Customer: replied 10 months ago.
What is going on?
Customer: replied 10 months ago.
Can you help or not?
Expert:  Kris Rodgers replied 10 months ago.

You have requested remote assistance. If you accept I will connect to your PC and resolve your problem.

Did you mean to do this?

Expert:  Kris Rodgers replied 10 months ago.

Excuse me? It was yourself that requested it.

Please let me know If you wish for me to cancel the question

Customer: replied 10 months ago.
but I thought you had replied that you couldn't do it now. If you can do it remotely, go for it.
Customer: replied 10 months ago.
what are we doing?
Customer: replied 10 months ago.
Are you still there?
Expert:  Kris Rodgers replied 10 months ago.

If you accept the remote assistance request at the top, I will generate a URL for you to go on.

Do you have a PC / Laptop

Once accepted I can connect to your PC and resolve.

Customer: replied 10 months ago.
I already accepted it once, I don't want to be double billed.
Expert:  Kris Rodgers replied 10 months ago.

You will not, as I cancelled the first one as you said you did not know what is going on.

Customer: replied 10 months ago.
OK, I'll accept.
Customer: replied 10 months ago.
I don't know what is going on. Every time I accept it keeps saying that it will not accept my payment method and then I keep going back and updating it but it says the same thing. Don't know what the problem is, using a CC that I always use.
Customer: replied 10 months ago.
I guess forget it, I'm signing out