Hi,My name is ***** ***** I will be helping you.
Do you have access to a laptop or PC so we can log into the GMAIL Recovery tool in gmail?
You have requested remote assistance. If you accept I will connect to your PC and resolve your problem.
Did you mean to do this?
Excuse me? It was yourself that requested it.
Please let me know If you wish for me to cancel the question
If you accept the remote assistance request at the top, I will generate a URL for you to go on.
Do you have a PC / Laptop
Once accepted I can connect to your PC and resolve.
You will not, as I cancelled the first one as you said you did not know what is going on.