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ChrisC
ChrisC, Computer Enthusiast
Category: Email
Satisfied Customers: 1717
Experience:  15 years as a professional computer technician.
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Got new phone and forgot my microsoft password and now can

Customer Question

got new phone and forgot my microsoft password ***** now can not get into my emails on phone or desk top.
Submitted: 3 months ago.
Category: Email
Expert:  ChrisC replied 3 months ago.

Hi Terry, my name is ***** ***** welcome to JustAnswer!

Have you done anything at this point to try to reset your password?

Customer: replied 3 months ago.
Can get on the computer but can not get on emails and do not know where to go to reset password
Expert:  ChrisC replied 3 months ago.

Okay, gotcha. Give me just a few minutes to put some information together for you and point you in the right direction.

Expert:  ChrisC replied 3 months ago.

Okay Terry, to reset your password ***** go to the following link:

https://account.live.com/ResetPassword.aspx

All you need to do is follow the on-screen instructions in the password ***** wizard and it will give you the opportunity to reset the password.

(Bear in mind that there is no other way to reset the password, so if for some reason you are unable to fulfill the security requirements (like remember answers to security questions, etc) then I'm afraid there's simply no way for Microsoft to verify your identity and therefore there is no way to regain access to the account.)

If you have any questions on this just let me know.

And please use the rating box at the top of the screen to rate the answer at least 3 Stars/OK Service or better so that I receive credit for assisting you.