I'm sorry about the issue. What are the names of these apps?
Do you know how these apps were removed?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is easier and quicker for your as I will do all the troubleshooting steps for you, and this issue can be complicated. Otherwise, I will provide written instructions.
- What was the issue with your computer that you needed to go back to factory settings?
- Can you please tell me the names of the apps you need?
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