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technicalcat, Consultant
Category: Email
Satisfied Customers: 1945
Experience:  20 years combined corporate and small business experience.
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Google said my account was disabled for vilations of terms

Customer Question

Google said my account was disabled for vilations of terms and service. All I had sent was 5 one line business emails. I sent that message back to them. They said they re-enabled my account but would need phone number verification. I gave my phone number and a text was sent with a verification code. I got the code, but when I tried to type it in, the cursor froze before I could type the last two digits. I reported this and the same thing happened. My son thinks this is sufficiently weird that someone may have hacked me.
JA: Have you contacted anyone about your account?
Customer: I described what happened to Google twice in an attempt to reinstate my account. The agreed to reinstate, but I cant type the verification code in
JA: What troubleshooting have you tried?
Customer: nothing
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 7 months ago.
Category: Email
Expert:  Jess M. replied 7 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me what is your Gmail account so that I can check its status and recovery options?

Please let me know by replying to me here so that I can help you further.

Best regards,

Expert:  technicalcat replied 7 months ago.

NOTE: This formula must be entered as an array formula. To enter an array formula, press CTRL+SHIFT+ENTER.


Please remember to rate my time and help to you before you go. I continue to help before and after rating, and strive for excellent service. A positive rating is the only way I receive any credit for helping you today. Thank You.

Expert:  technicalcat replied 7 months ago.

This message was sent in error. Please ignore this reply, and continue to work with Jess M. Thank You.