Hi Wanda, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me what is your Hotmail account so that I can check its status and recovery options?
Please let me know by replying to me here so that I can help you further.
Thank you for that information.
I have checked your recovery option and the only one left is the Yahoo email account. Do you still have access to that Yahoo email account?
Please tell me if you are still able to access the Yahoo email account associated with your problem hotmail account.
Ok. Were you saying that you were able to receive a reset code through your mobile phone before?
Thank you for that confirmation. In this case, your only option to recover your account is through the submission of the Account Recovery Form. Have you already tried it?
I am trying to help you. But in this case, recovery is very critical and almost impossible. In the recovery form, you just need to provide all relevant and correct information in order to regain access to the account. The form is checked automatically by a computer program, not a human being. If what you entered in the form did not match on the info on your actual account, you will never regain access to it through the form submission.
Your last option is to contact a hotmail moderator who is a real person to intervene in the recovery process. But then again, there is no assurance that you can recover the account since you still need to provide as much correct information to the moderator for him to believe that you own the account.
I am typing for y answer. Please give me a moment
By free trial, you are referring to subscription to our service. It is a turn ON and OFF switch and you can cancel it following the procedures on this link:
In order to contact a Hotmail moderator for a real person to intervene and mediate in the recovery process, please do the following:
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If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.
You're welcome Wanda. The procedures I provided you are the ultimate way to ever recover your Hotmail account. However, the results of the recovery now depends on you, on the information that you provide in the forms you submit to the Hotmail moderators. I am only here to help you in the process.
Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!
Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.