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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cannot access my google account the email address and

Customer Question

I cannot access my google account the email address and password ***** i give don't work and I can't use my cell for verification because everything on my phone is erased
Submitted: 3 months ago.
Category: Email
Expert:  Isaac Franklin replied 3 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 3 months ago.

Even if information on your cell phone is erased, if it is the same number tied to your google account email as a backup,

you can still send a code to the phone to get in.

Do you have access to your recovery email and is the recovery phone number the one you have now?

~Franklin

Customer: replied 3 months ago.
i cannot get into my phone for verification
Expert:  Isaac Franklin replied 3 months ago.

Okay, i understand. Do you have access to your backup email or have one in place on the email you are locked out of?

To be clear, is this a gmail account you want access to?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
I do not have another backup account
Expert:  Isaac Franklin replied 3 months ago.

Okay, there are several options to recover a gmail account. However, after to many attempts it will lock you out for 24 hours no matter

if the info put in is correct or not.

We can try this first, then go from there.

You can follow the steps for Use Acct. Recovery Options here:

https://support.google.com/mail/answer/185710?hl=en

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