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Ask Jason Fenoglio Your Own Question

Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Email
Satisfied Customers: 266
Experience:  Sr. Systems Engineer
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Ricoh GXe 7700N printer that will not power up. When I push

Customer Question

Ricoh GXe 7700N printer that will not power up. When I push the power button, the online light, power light, and alert light come on then go out after 2-3 seconds. The display never powers. Anything I can try?
JA: How long has this been going on?
Customer: just started.
JA: What troubleshooting have you tried?
Customer: completely disconnected power and printer cable, reconnected, no change. Swapped to new ink trap. no change.
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no, that is all I have.
Submitted: 6 months ago.
Category: Email
Customer: replied 6 months ago.
went through paypal, never seem to have gotten connected.
Expert:  Jason Fenoglio replied 6 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 6 months ago.

These lights typically are from a hardware error. The Ricoh documentation indicates that it may be a color PCU hardware issue. The drum may be clogged. I would take it to a local Ricoh service professional to run a diagnostic to make sure.