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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 32262
Experience:  Over 15 year experience in Email Systems and Programs
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Every time I send a email it duplicates 7 times can you

Customer Question

Hi
Every time I send a email it duplicates 7 times can you please tell me how to fix thid
Submitted: 5 months ago.
Category: Email
Expert:  Richard replied 5 months ago.

Hi there Steven and welcome

Can you tell me please which email program you are using? (both type and version)

Customer: replied 5 months ago.
Hi
I'm not sure, I'm sending invoices from my iPhone useing invoice 2go
Customer: replied 5 months ago.
Hotmail?
Outlook
Expert:  Richard replied 5 months ago.

ok, so when sending from this app on you iPhone you get this issue correct?

If so, on the iPhone hold the home and power buttons for about 10 seconds until you see the apple logo then release.

Let then phone restart and tell me if it now sends correctly

Customer: replied 5 months ago.
that's correct
I'll try now
Expert:  Richard replied 5 months ago.

Thank you

Customer: replied 5 months ago.
Hi
Sorry it did not work
Expert:  Richard replied 5 months ago.

You are sending via the actual app correct? Not via the email app on the iPhone?

Customer: replied 5 months ago.
Expert:  Richard replied 5 months ago.

ok, I want you to reinstall the app please.

On the phone, hold your finger on the app until it wiggles and then press on the X to uninstall it.

Then restart the iPhone like we initially did, install the app and tell me if it then sends correctly please.

Customer: replied 5 months ago.
Ok
But I've just checked my sent box and it duplicating anything I send not just through app,
Customer: replied 5 months ago.
Expert:  Richard replied 5 months ago.

ok, but this is why I am asking about the problem being within the App, so your now saying it is any email you send on the iPhone, NOT just via the app?

Customer: replied 5 months ago.
correct
Expert:  Richard replied 5 months ago.

ok... then go to settings, Mail, and press on your email account and press Delete Account

Once done, restart the phone, add the email account again and tell me please if it now sends correctly.

Customer: replied 5 months ago.
It's only duplicating 2 copy's now,
But it has done this for a while before then starts sending 7 again
Expert:  Richard replied 5 months ago.

Go to Settings >> Mail, Contacts, Calendars, there is a setting called “Always Bcc Myself”

Turn this off and send an email

Let me know the results please

Customer: replied 5 months ago.
It was off
I just sent a email to you and duplicated twice
Expert:  Richard replied 5 months ago.

Can you go to settings, general, reset, reset settings

Once done, restart the phone and tell me how it now sends please.

Customer: replied 5 months ago.
Hi
Still know luck?
Customer: replied 5 months ago.
No luck
Expert:  Richard replied 5 months ago.

ok, then you will need to do a full reset of the phone, and reinstall it.

First, backup any data you need to keep from the phone eg: Photos, Videos ect.

Apps you will need to reinstall

Then go to settings, general, reset, erase all content and reset settings.

Once done, setup the phone, add the email account again and tell me how it now functions please.