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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cant conent to inertnet it let me last night but wont now,

Customer Question

i cant conent to inertnet it let me last night but wont now
JA: How long has this been going on?
Customer: since last night
JA: What troubleshooting have you tried?
Customer: i restarted kindle all so got inertnet checked
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: thats all thanks
Submitted: 3 months ago.
Category: Email
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and connect

Let me know the results please

Thank you