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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cannot get my emails

Customer Question

I cannot get my emails
Submitted: 6 months ago.
Category: Email
Expert:  Josh replied 6 months ago.

Hi Gretchen,

Are you unable to sign into your account? Please explain your issue in more detail

Customer: replied 6 months ago.
I can sign in on iPad, iPhone and computer but have not gotten any new emails since 8/21.
Expert:  Josh replied 6 months ago.

How do you access your email on your computer? Do you use an email program or access them through gmail.com?

Customer: replied 6 months ago.
I use gmail and google
Expert:  Josh replied 6 months ago.

Can I connect to your computer to view and fix the issue?

Customer: replied 6 months ago.
Not sure! I am trying to fix on my own! Will let you know.
Expert:  Josh replied 6 months ago.

On your computer, try sending an email to yourself. Do you get it?