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Edward Dorsey
Edward Dorsey,
Category: Email
Satisfied Customers: 0
Experience:  Knowledge Engineer at HP, Inc.
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I am locked out of all my Google accounts because I cannot

Customer Question

I am locked out of all my Google accounts because I cannot remember my password. My primary email is***@******.***
Submitted: 3 months ago.
Category: Email
Expert:  Randy Computer Tech replied 3 months ago.

Hi Precious,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the last password ***** you remember?

Customer: replied 3 months ago.
1245blvd
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Randy Computer Tech replied 3 months ago.

okay, thank you.

Are you able to access your recovery email? ep••••@a••.com

Customer: replied 3 months ago.
Do you work for Google???
Expert:  Randy Computer Tech replied 3 months ago.

No. I am not employed by google. I do tech support for multiple companies including google.

Customer: replied 3 months ago.
This is now costing me $70 just to have my password *****! I'm not paying this fee sorry!!! I will turn this over to the BBB.
Expert:  Randy Computer Tech replied 3 months ago.

I am sorry about the fee. I do not have any control over that part of your account.

The remote assistance offer is optional. You do not have to use it.

I can send you a link to your recovery email that will allow you to reset your password ***** you can access that account.

Customer: replied 3 months ago.
In order for me to advance to another screen I have to accept your terms which costs me more money!Access what account? I have already added four or five new accounts and nothing works. I have a job that must be done online
Expert:  Randy Computer Tech replied 3 months ago.

do you have this email account ep••••@a••.com

Customer: replied 3 months ago.
This is not one of my accounts. This is the account of the at&t sales/tech that help me last week.
Expert:  Randy Computer Tech replied 3 months ago.

okay, they have listed that account as your recovery email account.

Your account says that you changed the 1245blvd password ***** days ago.

Do you remember the password ***** you changed it to?

Customer: replied 3 months ago.
1245ColumbusThis is just a guess
Expert:  Randy Computer Tech replied 3 months ago.

okay, it looks like the only way to recover the account is with the email account that was set as the recovery account by the AT&T tech.

Customer: replied 3 months ago.
Will other possible passwords help
Expert:  Randy Computer Tech replied 3 months ago.

I can try them.

Customer: replied 3 months ago.
My main recovery account was
***@******.***
Expert:  Randy Computer Tech replied 3 months ago.

okay.

Do you have a computer that was used to sign in to the account recently?

Customer: replied 3 months ago.
I am locked.out of desk top, laptop and phone
Customer: replied 3 months ago.
I have nothing
Expert:  Randy Computer Tech replied 3 months ago.

okay, can you open a web browser on the desktop or is the screen locked?

Customer: replied 3 months ago.
The screen wants a password
Customer: replied 3 months ago.
Twins711
Customer: replied 3 months ago.
315ashdown68
Customer: replied 3 months ago.
I set up a new account todayBoys110799
James16Fouke password
Customer: replied 3 months ago.
I also used my bff as a backup. She got the 6 digit #s and it would not accept them ***@******.***
Expert:  Randy Computer Tech replied 3 months ago.

okay, is there an email address listed on the lock screen of your computer?

Customer: replied 3 months ago.
sbcglobal.net
Expert:  Randy Computer Tech replied 3 months ago.

okay, what is the password ***** you use for that account?

Customer: replied 3 months ago.
It is suposed to be
ConnieShe said that she might have changed it to Maddox
Expert:  Randy Computer Tech replied 3 months ago.

okay, can you access the [email protected] email?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
The passwordsame don't work
Expert:  Randy Computer Tech replied 3 months ago.

okay, I sent a code to***@******.***. Check your email for a message from the Microsoft account team, and let me know the code that is in the email please.

Customer: replied 3 months ago.
I will try again. I'm sorry but I had a phone call that I had to take because my momma is in the hospital.
Expert:  Randy Computer Tech replied 3 months ago.

no problem, I will send the code again.

Customer: replied 3 months ago.
I can't get into that account either
Expert:  Edward Dorsey replied 3 months ago.
Have you followed the steps at https://support.google.com/mail/troubleshooter/2943007?hl=en to recovery your account ?
Customer: replied 3 months ago.
I did add a new email account but I can still not access my old one.