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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35232
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Trying to send an email and getting a message saying "can't

Customer Question

Trying to send an email and getting a message saying "can't enter to the account "Hotmail". Pls enter the password ***** user "[email protected]".
I thought I knew my password ***** it does not like what I am entering.
Submitted: 3 months ago.
Category: Email
Expert:  Viet - Email Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Are you currently able to receive new emails fine?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 3 months ago.

Is it showing your email address correctly?

- Please try the following fix:

1. Click on the website below:

https://account.live.com/ResetPassword.aspx

2. Then there, select the option "I forgot my password", then click on Next at the bottom.

3. Then in the first box, type in your hotmail email address.

4. Then in the second box, type in the characters as shown on the page.

5. Then click on Next at the bottom. Then follow the instructions there in order to reset your microsoft / Hotmail account password.

- If there is still any issue, please answer all my questions above, and also, please let me know the following: Do you currently have access to the email address starting with RB and ending with @us.ibm.com and/or do you currently have access to the email address starting with BJ and ending with @icloud.com?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Email Tech replied 3 months ago.

Hi,

How are you? Do you still need help with this issue or with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,