Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.
How long has it been since you've logged into your Google account?
Have you tried recovering your access to the account through the Google Recovery page?
If you remember any of your past passwords or any pertinent information to the account, this will allow to reset your password ***** try to logon again.
Go ahead and try it out and let me know what happens.
It's asking this question:
What was the name of your first pet?
Does it have someone else's e-mail there? Can you click on Sign On with different user and then enter***@******.***?
Can you send me the verification code that you get on your phone?
I can get to your GMail on my PC. Can you make sure that you are completely signed out of GMail?
This is what I get when I logon.
I'm sure we can get access to your account again since I could get to it on my computer. Can we do a remote assist to your PC to get your GMail back?
Do you still want to proceed? I'll offer the remote assist for a discount since I think it will be an easy fix.
Ok. I'm sure there is something on your browser that is caching an old GMail logon for you. I would just try clearing any cookies or saved passwords for GMail and try it again.
You're welcome. Please, if you have time, rate my service at the top of the chat window before you go.