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Ask Jason Fenoglio Your Own Question
Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Email
Satisfied Customers: 266
Experience:  Sr. Systems Engineer
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My primary Google account [email protected] seems to have

Customer Question

My primary Google account [email protected] seems to have disappeared.
I get ADD Gmail to your Google Account
***@******.*** will become your alternate email assess no this account
When I try to set up [email protected] is says someone already has that username
Of course they do.. it is ME!
Submitted: 7 months ago.
Category: Email
Expert:  Jason Fenoglio replied 7 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 7 months ago.

How long has it been since you've logged into your Google account?

Customer: replied 7 months ago.
2 Months or less.
Expert:  Jason Fenoglio replied 7 months ago.

Have you tried recovering your access to the account through the Google Recovery page?

https://accounts.google.com/signin/recovery

Customer: replied 7 months ago.
NO, I didn't know it existed
Expert:  Jason Fenoglio replied 7 months ago.

If you remember any of your past passwords or any pertinent information to the account, this will allow to reset your password ***** try to logon again.

Expert:  Jason Fenoglio replied 7 months ago.

Go ahead and try it out and let me know what happens.

Customer: replied 7 months ago.
Geopig#12
Expert:  Jason Fenoglio replied 7 months ago.

It's asking this question:

What was the name of your first pet?

Customer: replied 7 months ago.
I can not get past the scree I mentioned in my first posy by clicking on Gmail
Customer: replied 7 months ago.
I can not get past the screen I mentioned in my first post by clicking on Gmail
Expert:  Jason Fenoglio replied 7 months ago.

Does it have someone else's e-mail there? Can you click on Sign On with different user and then enter***@******.***?

Customer: replied 7 months ago.
No o\it just says that some already has that address [email protected]
Expert:  Jason Fenoglio replied 7 months ago.

Can you send me the verification code that you get on your phone?

Customer: replied 7 months ago.
G-472718
Expert:  Jason Fenoglio replied 7 months ago.

I can get to your GMail on my PC. Can you make sure that you are completely signed out of GMail?

Expert:  Jason Fenoglio replied 7 months ago.

This is what I get when I logon.

Customer: replied 7 months ago.
I don't understand how you were able to do it. You certainly were into my account
I still get that screen even though I signed out and back on.
I tried to log in on my tablet using***@******.*** and it says Sorry but google doesn't recognize that email.
I signed in wit my alternate email address [email protected],net and it connected to my account but not my email
Expert:  Jason Fenoglio replied 7 months ago.
Your account is actually an @gmail.com not @Google.com. That's what I used to logon.
Customer: replied 7 months ago.
The account only list recovery email as***@******.*** and recovery phone as(###) ###-####I earlier in the day messed up my Outlook account and it sent myI know it is Gmail but I just typed google by mistake on my post to you
Customer: replied 7 months ago.
23 August 2016 03:33The account only list recovery email as***@******.*** and recovery phone as(###) ###-####I earlier in the day messed up my Outlook account and it sent my Comcast password ***** Gmail but that is when I found that I couldn't access it/
Expert:  Jason Fenoglio replied 7 months ago.
you need the recovery mail for Comcast that was sent to your Gmail account, is that correct?
Customer: replied 7 months ago.
No I got it another way but I still need my [email protected] account again OR just any emails received during August
Customer: replied 7 months ago.
If I can get my latest emails I will just set up another account under a different name
Expert:  Jason Fenoglio replied 7 months ago.

I'm sure we can get access to your account again since I could get to it on my computer. Can we do a remote assist to your PC to get your GMail back?

Expert:  Jason Fenoglio replied 7 months ago.

Do you still want to proceed? I'll offer the remote assist for a discount since I think it will be an easy fix.

Customer: replied 7 months ago.
NO, I guess not. I don't want to spend the money. I will just leave it alone and get a new address.
Expert:  Jason Fenoglio replied 7 months ago.

Ok. I'm sure there is something on your browser that is caching an old GMail logon for you. I would just try clearing any cookies or saved passwords for GMail and try it again.

Customer: replied 7 months ago.
Thanks for your help. I;ll do that.
Goobye
Expert:  Jason Fenoglio replied 7 months ago.

You're welcome. Please, if you have time, rate my service at the top of the chat window before you go.

Thanks,

Jason