Need Help With Email? Ask Your Email Questions Online
Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.
Have you updated Outlook with your new AOL password *****?
Does it give you an error when you try to download new e-mail? There might be a Send/Receive Error status message at the bottom of Outlook.
Is the e-mail setup for POP3 on your PC? If it is, the server will show the new e-mail as "read" and will not download to his.
It will be under File > Account Settings. Then click on the properties of the account. Both PCs will need to have the password ***** to the new password.
Do they download successfully to yours?
It does sound like your e-mail is POP and removing them from the server. If you go into, File > Account Settings. Then click on the properties of the account on your Outlook.
Choose More settings and click on Advanced. You should see a check box titled: Leave a copy of messages on the server. Checking the box will enable Leave a copy of the message on the server.
This will allow both of you to download the e-mail.