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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Just changed from a galaxy note 5 to new note 7. Can't get

Customer Question

just changed from a galaxy note 5 to new note 7. Can't get my old gmail***@******.*** to work on new phone because I forgot my password,had to make a new account, but I need to access old gmail on this phone(###) ###-#### . Tried going through g.co/recovery did not work. Can you help me with this problem? Gmail still comes to my note 5! Thank you Don Williams
Submitted: 3 months ago.
Category: Email
Expert:  Kevin T replied 3 months ago.

Hi

We will need to reset the password ***** see If it can be viewed on the older device.

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