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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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I am unable to access my gmail account.

Customer Question

I am unable to access my gmail account.
Submitted: 10 months ago.
Category: Email
Expert:  Josh replied 10 months ago.

Hi Judy,

What is your Gmail address?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
First notice from google when I wasn't able to open my email claimed I had violated the contract with google so it was closing down my account. I don't think even know how to violate anything to do with them or my email! Then it said (a day later) that my account has been compromised. Help! Are you now unable to help me?
Customer: replied 10 months ago.
Am i to hold on or look for help somewhere else?
Expert:  Josh replied 10 months ago.

Judy,

I am here. Please give me a minute to reply

Expert:  Josh replied 10 months ago.

What is the last password ***** you remember?

Customer: replied 10 months ago.
I don't remember giving a password
Expert:  Josh replied 10 months ago.

Do you remember the month/year that you created the account?

Customer: replied 10 months ago.
I think it was in 2015 or early 2016. You should have that information if you believe I have a password ***** you?
Customer: replied 10 months ago.
I already give payment information so if I can get the help I am requesting I would be so very appreciative. You have my phone #, credit card information, email address, can we just move forward with help without the password. I don't know it.
Expert:  Josh replied 10 months ago.

Unfortunately, the information that you have provided to Justanswer does not link to Google/Gmail.

If you cannot provide any information about the account then there isn't a way to recover it.