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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 36854
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have a hotmail account and I don't know my password and I

Customer Question

I have a hotmail account and I don't know my password ***** I need to reset it. My hotmail account is currently unusuable until I can access it.
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Have you tried anything at the hotmail website?

Can you please confirm your hotmail email address?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

Please click on the website below:

https://account.live.com/ResetPassword.aspx

, then there, select the option I forgot my password, then click on Next

, then enter your hotmail email address and the characters as shown on the page

, then click on Next and follow the instructions there in order to reset your hotmail account password.

- If there is still any issue, please answer my questions in my previous reply above, so I can troubleshoot the issue further.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

Hi,

How is it going? Do you still need help with your hotmail email issue and/or with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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