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I'm sorry about the issue. Can you please confirm your gmail email address?
If you also have a computer, is your gmail email address currently working on your computer?
Please reply at the box below. Thank you,
Thank you. Do you have a phone number ending with the two digits 64? If yes, what's that full phone number? And is your phone currently able to receive text messages?
On your gmail account information, it shows the phone number ending with the two digits 64. Is that your old phone number?
For account verification, what's your dog's name?
When did you create / set up your gmail account (approximately month and year)?
Also, to confirm, does your gmail email address e.vanhook have any number in it?
Are you sure the email address is***@******.***?
On that email address, it shows that the phone number ends with the two digits 01.
Please be very careful with the spelling of your gmail email address.
Also, do you have windows xp, vista, or 7 or 8 or 10, or mac computer?
So the phone number ending with 01 is not working.
Is your gmail email address currently working on the computer?
When setting the gmail email address previously, did it also ask you to enter another email address? If yes, did you enter your normal working email address? What's your working email address?
Sorry, to confirm, you do not have any email address currently working on your computer.
How did you get a code from Gmail previously? Where did you get a code from Gmail? Did you get the code on the phone or on the computer?
What's here gmail email address?
Yes, please tell me her yahoo email address. Thank you,
Please check her yahoo email address for a new email message that Google has just sent. Please tell me the code number in that new Google email message in her yahoo email. Thank you,
So your phone ending with 01 is currently not able to receive text messages.
What's the brand / model of your new phone ending with 01?
When you created your gmail email address, do you remember what password ***** set up for your gmail email address? Thank you,
Sorry, I'm just asking to confirm. Is your old phone still working (for the phone number ending with the two digits 01)?
Please try the following on your new Motorola MOTO E phone:
Please let me know. Thank you,
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
I'm sorry; I was researching for any more troubleshooting. Is there a SIM card for your phone? If yes, do you have another phone you can insert the SIM card to in order to get the phone number ending with 01 working temporarily first?
Do you still have the old phone?
Google needs to verify your gmail account by sending a text message to your phone ending with 01.
Can you turn off both the phones, then take out the SIM card from the new phone and insert it to the old phone, then turn it on and see if it's still working fine on the old phone?
After inserting the SIM card to the old phone, and turning on the old phone, what does it say or show? Please reply at the box below. Thank you,